Effective Date: 18-08-2024

At The Topper Choice, we strive to ensure customer satisfaction with our Learning Management System (LMS) and digital e-book offerings. However, we understand that there may be instances where a refund is necessary. This Refund Policy outlines the terms and conditions under which refunds are granted. By using our services, you agree to this policy.

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1. General Refund Policy

– Digital Products: Due to the nature of digital products (e-books, courses, and downloadable materials), all sales are generally final. Once the product is purchased and accessed/downloaded, we cannot issue a refund.

– Course Refunds: If you are unsatisfied with a course you’ve purchased, we offer a 7 day refund window from the date of purchase, provided you have not accessed more than 10% of the course content.

2. Eligibility for Refunds

Refunds will only be considered if the following conditions are met:

– Technical Issues: If you experience technical issues that prevent you from accessing the digital product or course, and we are unable to resolve the issue within a reasonable time frame, a refund may be granted.

– Mistaken Purchases: If you accidentally purchase a wrong product, you must notify us within **[insert number] hours** of the purchase to request a refund.

– Failure to Deliver: If you do not receive access to your purchased e-book or course due to an error on our part, and the issue is not resolved within **[insert number] days**, you may be eligible for a refund.

3. Non-Refundable Cases

Refunds will not be provided in the following scenarios:

– Change of Mind: Refunds will not be issued if you simply change your mind after purchasing a digital product or course.

– Course Completion: If you have completed a significant portion of the course (e.g., more than [insert percentage]%), refunds will not be issued.

– Failure to Use: Refunds will not be provided if you fail to use or access the purchased product after the refund window has passed.

4. How to Request a Refund

To request a refund, follow these steps:

1. Contact Us: Email us at support@thetopperchoice.com with the subject “Refund Request.” Include your order number, the product name, and the reason for your refund request.

2. Provide Details: Describe the issue you are facing, including any relevant screenshots or error messages, if applicable.

3. Response Time: We will review your request and respond within 3 business days.

4. Refund Process: If your refund is approved, the funds will be credited back to your original payment method. Please allow7 business days for the refund to reflect in your account.

 5. Refund Exceptions

– Promotional and Discounted Items: Refunds may not be available for products purchased at a discount, during a sale, or as part of a special promotion. Check the terms of the promotion for specific refund rules.

– Bundled Products: If you purchased a bundle of products, refunds may only be issued for the full bundle, not for individual items within the bundle.

6. Dispute Resolution

If you are not satisfied with the outcome of your refund request, you may contact us to further discuss the issue. We aim to resolve disputes amicably, but if a resolution cannot be reached, disputes may be handled in accordance with our Terms and Conditions.

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 Contact Information

If you have any questions or concerns about this Refund Policy, please contact us at:

– Email: support@thetopperchoice.com

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By purchasing from The Topper Choice, you agree to the terms of this Refund Policy. We appreciate your understanding and cooperation.